China Consumers Association released "618" consumer tips: three concerns about buying home appliances don't get lost

BEIJING, June 15 (Xinhua) According to the news of official website, China Consumers Association on the 15th, now "618" is approaching, many consumers intend to take this opportunity to buy ideal home appliances or upgrade their own home appliances. In order to make consumers choose the right appliances in this year's "618" and protect their rights and interests, China Consumers Association has sorted out dry goods worthy of attention in electrical appliances consumption for the reference of consumers.

First, pay attention to the "old-for-new" activity of household appliances

With the increasing demand for electrical appliances, how to deal with the old electrical appliances at home has become a difficult problem for many consumers. With the empowerment of new information technologies such as 5G, artificial intelligence and big data, the intelligent level of home appliances has been significantly improved, and more attention has been paid to energy conservation and environmental protection. Compared with traditional household appliances, green smart household appliances are mainly resource-saving, low-noise, waste-reducing, and low-toxic, and have the abilities of perception, thinking, judgment, execution, etc., which can meet more abundant and multi-level consumer needs. At present, the country is carrying out the activity of "exchanging old appliances for new ones". On June 9, the Ministry of Commerce, the Development and Reform Commission, the Ministry of Industry and Information Technology and the General Administration of Market Supervision issued the Notice on Doing a Good Job in Promoting the Consumption of Green Smart Household Appliances in 2023, requiring in-depth trade-in of household appliances, and promoting the upgrading and replacement of green smart household appliances by improving the convenience of selling used household appliances and receiving subsidies. Consumers can upgrade and replace traditional old household appliances that have been used for more than ten years at home. When purchasing new home appliances, consumers need to pay attention to the certifications of green smart home appliances, and confirm the energy efficiency label (level 1 is good, level 5 is poor, decreasing in turn), intelligence level, etc., to ensure that home appliances can bring a good consumer experience and avoid falling into the trap of false propaganda by merchants. At the same time, consumers are advised to give priority to the purchase of household appliances such as refrigerators, washing machines, air conditioners, water heaters, water purifiers and air purifiers with energy efficiency of Grade 2 or above, and practice the concept of green consumption. When consumers place an order to buy new electrical products, they can exchange old household appliances for subsidies, which can be used to deduct the corresponding amount for subsequent consumption.

Second, pay attention to the important information of goods

When purchasing electrical products such as mobile phones, digital computers and household appliances, consumers should follow the principle of rational consumption, and after comprehensive consideration of product performance, experience and their own needs, they should purchase on demand. Try to choose home appliances with strict standards, good reputation and high reputation within the price range that you can bear. Pay attention to the material quality, innovative design, modeling technology, use function, service guarantee and other important information of the product when purchasing. Regarding the "guaranteed price service" on the platform, consumers need to pay attention to the fact that the price guarantee period of each channel is not the same. They should carefully screen and read the price guarantee instructions, and try to choose products and services with longer price protection time, so that when the price of goods is reduced after purchase, they can apply for a refund of the price difference for a long time.

Third, pay attention to the "three guarantees" regulations

Many consumers are worried about product quality and maintenance efficiency in the after-sales link of electrical appliances consumption, so it is necessary to understand the statutory "three guarantees" regulations first. "Three Guarantees" is the abbreviation of "guaranteed repair, replacement and return" for the goods sold by retail commercial enterprises. The "Three Guarantees" regulation originated from the Provisions on the Responsibility for the Repair, Replacement and Return of Some Commodities (hereinafter referred to as the "Regulations"), which provides this service for the failures that are not due to improper use and storage by users and belong to product quality problems. The commodities subject to the "Three Guarantees" regulations are stipulated in the Catalogue of Some Commodities Implementing Three Guarantees. The first batch of products implementing Three Guarantees includes 18 kinds: bicycles, color TVs, black and white TVs, home video recorders, cameras, tape recorders, electronic keyboards, home refrigerators, washing machines, electric fans, microwave ovens, vacuum cleaners, home air conditioners, range hoods, gas water heaters, sewing machines, clocks and motorcycles. With the addition of mobile phones, fixed telephones, microcomputers and household audio-visual products, most household appliances have been included in the "three guarantees" category. Because the "three-guarantee validity period" of different products is different, the maintenance service of operators will be different, but according to Articles 9 and 10 of the Regulations, it is calculated from the date of invoice, and if the product fails in performance within 7 days, consumers can choose to return, exchange or repair it; If the product fails in performance within 8-15 days, consumers can choose to exchange or repair it. Consumers should pay attention to the "three-guarantee period" of products when purchasing household appliances. If household appliances fail within the "three-guarantee period" due to quality problems, consumers can choose to return, exchange or repair according to different time periods. All the above three services are borne by the operators, so the maintenance services enjoyed by consumers within the "three-guarantee period" are free services. In addition, if the purchased goods are not listed in the "Three Guarantees" catalogue, in accordance with the provisions of Article 24 of the Consumer Protection Law of People's Republic of China (PRC), if the goods or services provided by the operators do not meet the quality requirements, the consumers may return them according to the state regulations and the agreement of the parties concerned, or require the operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers can return the goods in time if they meet the statutory conditions for termination of the contract. If they do not meet the statutory conditions for termination of the contract, they can ask the operators to fulfill their obligations such as replacement and repair. In this regard, consumers should pay attention to keeping consumption vouchers and communication records with merchants, and protect their rights in time when merchants violate the "three guarantees" regulations.