Home appliances are constantly upgrading and intelligent, which is more favored by consumers.
The intelligent functions of home appliances are favored by consumers. According to the 2022 user satisfaction monitoring report of water heaters, range hoods, air conditioners, televisions and other household appliances released by china association for quality, the intelligence of household appliances in China has been continuously upgraded, and its intelligent functions have been recognized by users.
According to the test data of this report, the intelligence of electric water heaters is constantly upgrading, and the user satisfaction level of intelligent electric water heaters is higher than that of non-intelligent products. Among them, products with voice control, mobile App control, automatic sterilization and other functions have higher user satisfaction. In the evaluation of product quality by users, the stability and convenience of intelligent functions are higher than other product quality indicators.
The user satisfaction of gas water heater products has reached the highest level in the past five years, and the stability and convenience of its intelligent functions have been recognized by users. According to users, the most commonly used intelligent functions of gas water heaters are intelligent temperature adjustment function, mobile App control and voice control. Users' evaluation of the stability and convenience of intelligent functions increased by 2 points over the previous year. Like electric water heaters, the intelligent function optimization of gas water heaters has continuously improved the user experience, and the user satisfaction of purchasing intelligent gas water heaters is higher than that of non-intelligent ones.
For range hood products, the smoke sensing function has become the most satisfactory intelligent function for users. The monitoring results show that the user satisfaction of intelligent range hoods is higher than that of non-intelligent range hoods, and the commonly used intelligent functions of users include smoke sensing, gesture control, temperature sensing and intelligent cleaning reminder.
The monitoring results of the report show that the TV with video calling function has the highest user satisfaction score, followed by intelligent voice interaction and intelligent recommendation function TV, and the user satisfaction is higher than the industry average. Users are more willing to recommend TVs with intelligent functions such as voice interaction and video calling.
In addition, the intelligence of air conditioning brings more convenience and comfort to users. 67.6%, 51.8%, 38.8% and 30.8% users often use the intelligent functions of air conditioner, such as App control, self-adjusting temperature, dehumidification and air conditioning, self-cleaning and voice control. Among them, the intelligent experience index with the highest score is "the stability and convenience of intelligent function", followed by "the simplicity and comfort of operation".
China association for quality said that at present, the video function of the mobile phone has been continuously enhanced, and the traditional TV video function has been diverted more and more. Giving full play to the advantages of TV's big screen, further optimizing and perfecting the intelligent functions of TV such as voice interaction, video call and interconnection with other devices, making up for the shortcomings of interaction and application, and adapting to more needs of users are the key to break through the current predicament of TV industry. The continuous improvement of intelligent functions should be the core of TV scene innovation.